ADA Website Accessibility Policy

 

Central Louisiana Technical Community College (CLTCC) is committed to providing an accessible digital experience for all users. Individuals with disabilities will have full and equal access to the information, programs, and services offered by CLTCC. CLTCC works to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to comply with applicable state and federal accessibility laws. This commitment applies to content developed by CLTCC and content provided through third-party vendors.

If you encounter accessibility barriers or have difficulty accessing any content on our website, please contact our designated Web Accessibility Coordinator, Lee Wiley, at [email protected] or 318-427-9802. CLTCC is committed to responding to complaints, completing investigations, and providing a written report within a reasonable timeframe.

Web Accessibility

With regard to CLTCC web properties developed by, maintained by, or offered through third-party vendors or open-source platforms, CLTCC is committed to providing accessible online content so that students, parents, and members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use. This commitment ensures individuals with disabilities can access and participate in CLTCC’s online programs, services, and activities.

All new, updated, and existing web content produced by CLTCC or provided by third-party developers will work toward conformance with WCAG 2.1, Level AA.

Web Accessibility Concerns, Complaints and Grievances

A student, parent, or member of the public who wishes to submit a complaint related to the accessibility of any CLTCC web property, including content developed internally or provided through third-party vendors or open-source platforms, may submit the concern using the ADA Concern Form on the CLTCC website. Upon receipt, CLTCC’s webmaster will be notified. Complaints should be submitted using the ADA Concern Form located on the CLTCC website. Upon receipt of a complaint, the administrator shall promptly notify CLTCC’s webmaster.

Even if a formal complaint is not filed, once CLTCC is notified of inaccessible content, it will work to provide access to the information as soon as possible. The complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that they were unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint regarding the inaccessibility of the CLTCC content, the complainant should complete and submit an ADA Concern Form.

The formal ADA non-compliance complaint should include the following:

  • Name
  • Address
  • Date of the complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Contact information in case more details are needed (email and phone number)

The complaint will be investigated by CLTCC’s webmaster or another person designated by CLTCC. CLTCC will respond to the complainant within a reasonable timeframe after the webmaster receives the information. The complaint will be addressed using the following procedures:

  • An investigation of the complaint will be conducted within a reasonable timeframe. Any extensions may be approved by CLTCC.
  • The investigator will prepare a written report of the findings and conclusions following completion of the investigation.
  • The investigator will contact the complainant at the conclusion of the investigation to discuss the findings, conclusions, and any actions to be taken.
  • A record of each complaint made pursuant to CLTCC’s Web Accessibility Policy shall be maintained by CLTCC. The record shall include a copy of the complaint filed, report of findings from the investigation, and the disposition of the matter.

The following people have been designated to handle inquiries regarding the nondiscrimination policies:

ADA Coordinator for Students/Section 504 Coordinator
Dr. John Broderick
516 Murray Street
Alexandria, LA 71301
(318) 487-5443, Ext. 1939
[email protected] 

Title IX Coordinator & ADA  for Employees/Director of Human Resources 
Angel McGee
516 Murray Street
Alexandria, LA 71301
(318) 487-5443, Ext. 1152
[email protected] OR [email protected]

Web Accessibility Coordinator
Lee Wiley
516 Murray St.
Alexandria, LA 71301
(318) 427-9802
[email protected]